In addition to your firewall, it is important to check whether your antivirus software is blocking Remote Desktop.

Sometimes antivirus programs can disrupt the system and affect this function. In some cases, you may need to uninstall the antivirus program to solve this problem.

If you are looking for a new antivirus program compatible with Remote Desktop, we recommend Bitdefender Total Security.

This antivirus program is currently the leading antivirus program in the world and offers excellent protection and many features, so we strongly recommend that you secure your PC with it.

It also works very well with Windows 10, so it does not interfere with other processes and applications, causing problems.

Bit protection Total safety

If you need an antivirus program that protects your PC more than it affects its connectivity, try Bitdefender Total Security!

3. Check whether remote connections are permitted.

  1. Go to the Search section, enter the remote access settings, and open the Allow remote connection to the computer section.
  2. Select the Allow remote connections to this computer check box and click OK to save the changes.

Just as you need to allow remote desktop access through the firewall, you also need to allow remote connections to your computer when using this feature for the first time.

The remote connections are now enabled and you should try to connect again. We have identified another potential problem that may prevent you from using Remote Desktop.

If the computer you are trying to connect to remotely is in Hibernate mode, you will not be able to connect. Make sure the computer is awake and then try logging in again.

Is the remote connection blocked? Here are the best tips to solve the problem!

4. Use of a third party application

If you are still unable to resolve the problem with the remote desktop on your PC, you may be interested in a third party solution.

There are many third-party remote control applications that are convenient and easy to use.

If you are looking for third-party remote control software, you should definitely try Mikogo.

It’s an easy-to-use application that allows you to share a screen with multiple participants and customize sessions in different ways, from selecting transfer speeds to pausing sessions.

PC Troubleshooting

Run a scan of the PC with the Restoro Repair Tool to find errors that cause security problems and delays. Once the scan is complete, the damaged files will be replaced with new Windows files and components.

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5. Remotely remove references from offices

  1. Press the Windows + S keys and connect to the remote desktop. From the menu, touch Remote Desktop Connection.
  2. When the login window on the remote desktop opens, click the Advanced tab and then click Options.
  3. Now click on Remove credentials.

According to users, Remote Desktop sometimes fails to connect due to identification problems. However, you can solve this problem by simply deleting the stored data.

After removing the references, check if the problem persists. Many users have reported that this solution has helped them solve the problem, so feel free to try it.

6. Disable user Scale

  1. Open the Settings application. To do this, simply press the Windows + I keys.
  2. After opening the Settings program, go to System.
  3. When Custom Scaling is enabled, the message Custom Scaling Factor is set. Click the Disable custom zoom button and log off.

If Remote Desktop does not connect, the problem may be due to custom scaling. Many users use custom scaling on large screens, but this feature can sometimes cause problems with a remote desktop.

Once you are logged in again, the scale must be set to the default values and any problems on the remote desktop will be resolved. Many users have indicated that this solution is suitable for them, so we encourage you to try it.

7. Making changes to the register

  1. Press Windows + R and type regedit. Press Enter or OK to start the Register Editor.
  2. In the left pane, navigate to the HKEY_CURRENT_USERSoftwareMicrosoftTerminal Server Client key. In the right-hand box, right-click on an empty field and choose New > DWORD value (32-bit). Enter RDGClientTransport as the name of the new DWORD.
  3. Double-click on the new DWORDTransport RDGClient to open the properties. Set the value to 1 and press OK to save the changes.

Depending on the users, you can solve this problem by making a small change to your registry.

After making these changes, check whether the problem persists. It may be a little advanced, but many users have said it works for them, and you might want to try it.

You don’t have access to the registry editor? Read this guide and solve the problem quickly.

8. Add IP address and server name to host file

Several users reported that they could not use Remote Desktop because of the Hosts file.

As a result, you will need to manually add the IP address and server name to your computer’s host file to resolve the problem.

To do this, go to this folder and edit the hosts file with Notepad . :


Remember that the host file is a system file, so you must have administrative rights if you want to change it.

For more information on modifying the hosts file and obtaining administrative rights, see the article Access Denied when modifying the hosts file.

Once you have made changes to the Hosts file, the problem with the remote desktop should be solved.

9. Check that port 3389 is enabled.

If Remote Desktop cannot connect, your firewall may be the problem. Your firewall can block certain ports to protect your PC, but sometimes certain ports are accidentally blocked.

For example, for example… For example, port 3389 is used by Remote Desktop, and if your firewall blocks this port, you won’t be able to use this feature at all.

If this port is enabled, but the problem persists, try disabling and enabling the firewall. Sometimes a quick restart of the firewall can solve the problem so you can try it.

Can’t reboot the firewall? See this complete guide on how to do it!

10. Change of connection from public to private

  1. Click on the network icon in the lower-right corner of the taskbar and click Connect to Network. In our case, the name of the network connection is Network, but on your computer it may be different.
  2. Click on the name of your network connection.
  3. Select Staff as network profile.

To protect your PC, the remote connections are disabled when using a public connection. After that, the problem with the remote desktop should be solved completely.

That’s all I’m saying. I hope that at least some of these solutions have helped you solve your problems with the Windows 10 remote desktop.

If you have any comments or questions, just go to the Responses section below and we will try to help you.

FAQ: More information about connecting external offices

  • How do I use the remote desktop connection?

Open the connection to the remote desktop, type the name of the computer you want to connect to in the Computer box and click Connect. If things get complicated, read our full guide to using Remote Desktop Connection.

  • How do I set up a remote desktop on Windows 10?

To enable Remote Desktop, click Enable Remote Desktop in System Preferences. If you can’t find it, check out our ideal guide on how to activate it in Windows 10.

  • Is the remote office secure?

Remote Desktop is safer than some administrative tools. However, every time you add administrator access to the system, there are obvious risks. You can also consult our list of the best remote control software for Windows 10.

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Editor’s comments : This article was originally published in November 2015 and revised and updated in January 2021 for timeliness, accuracy and completeness.

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