Another pin problem you may encounter is the pin of Windows Hello, this option is currently unavailable, an error message. In addition, the pin board in the option may be gray or may not be displayed at all.

Before trying to solve this problem, make sure your Windows 10 is up to date. Microsoft is aware of this problem and it can be solved with a Windows 10 update. So, before you start, make sure your Windows 10 is updated with the latest patches.

How can I correct the currently unavailable Hello output option in Windows?

1. Deleting data protectionSecurity tools

If you are using a Dell PC, you may have difficulty entering your PIN in combination with applications such as Dell Data Protection.

There are three Dell data protection tools, and to resolve this issue you need to remove them in the correct order. Once these tools have been removed, all you have to do is delete your PIN and add it again, after which the problem is solved.

Please note that these requests may leave some data, even if you delete them. To delete all associated files and registry entries, it is advisable to use an appropriate uninstaller.

There are many excellent uninstallers that can completely uninstall any application from your PC. If you want to remove all files related to Dell Data Protection security tools, we recommend IOBit Uninstaller (free) or Revo Uninstaller.

Both applications are easy to use and can remove any application from your PC.

PC Troubleshooting

Run a scan of the PC with the Restoro Repair Tool to find errors that cause security problems and delays. Once the scan is complete, the damaged files will be replaced with new Windows files and components.

Disclaimer : You’ll have to switch to a paid plan to help.

Read this article to learn how to remove remaining software and get rid of unnecessary files on your computer.

IObit Uninstaller

Uninstall all applications and completely delete the files associated with Dell’s data protection programs.

2. Delete UCS file and add new PIN

  1. Navigate to
  2. Delete all files in the UCS folder. In order to do this, you must be registered as an administrator.
  3. After deleting all files in the UCS directory, you will need to create the PIN code again.
  4. Open the program Settings by pressing Windows + I.
  5. When opening the Settings program, go to Accounts.
  6. Select Login Settings from the left menu.
  7. Click on the Windows Hello Pin button in the PIN area.
  8. Enter the desired PIN code twice. When finished, press OK to save your changes.

Pay attention: If deleting the UCS folder does not solve the problem, you can use the following solution.

3. Use the forgotten PIN code.

  1. Go to Settings > Accounts.
  2. Then go to the login options and select I forgot my PIN.
  3. Follow the instructions and enter the password for your Microsoft account. You can define a new PIN or use the old one instead.

Pay attention: Some users also propose a combination of the two solutions 1 and 2. Follow the steps in Solution 2, but when prompted to set a new PIN, click Cancel.

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